Privacy policy

Privacy Policy

Last updated: July 19, 2026

Indoor Feral Club operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Indoor Feral Club is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Our store currently ships only to addresses within the United States. However, because we use Shopify and other service providers, personal information may be processed in countries other than where you live.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

·       Contact details including your name, address, billing address, shipping address, phone number, and email address.

·       Order and product information including the products you view, add to your cart, purchase, or otherwise interact with, as well as size, color, design, quantity, order status, shipping information, and order history.

·       Order issue information including customer support messages, claim details, order numbers, tracking information, and photos or information you send us in connection with damaged, misprinted, defective, incorrect, or lost-in-transit order claims.

·       Payment information. Payments are processed through Shopify and third-party payment providers. When you place an order, payment providers may collect and process payment information needed to complete the transaction, prevent fraud, verify payment, and comply with payment processing requirements. We may receive limited payment-related information, such as billing details, payment status, transaction confirmation, payment method type, fraud review information, and order-related transaction details. We do not directly store full payment card numbers on our own systems. Full payment card information is processed by Shopify and/or third-party payment providers in accordance with their own security and privacy practices.

·       Account information including your username, password, security questions, preferences and settings, if account features are available and you choose to create an account.

·       Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

·       Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

·       Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

·       Marketing information including your email marketing preferences, subscription status, unsubscribe status, and interactions with marketing emails, such as whether an email was delivered, opened, or clicked, where available.

Personal Information Sources

We may collect personal information from the following sources:

·       Directly from you including when you create an account, visit or use the Services, place an order, sign up for marketing emails, submit an order issue claim, communicate with us, or otherwise provide us with your personal information;

·       Automatically through the Services including from your device when you use our products or services or visit our website, and through the use of cookies, pixels, and similar technologies;

·       From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;

·       From our partners or other third parties, including Shopify, payment providers, fraud prevention providers, print-on-demand production and fulfillment partners, shipping carriers, analytics providers, advertising partners, email marketing providers, and customer support tools.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

·       Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, order issue claims, approved refunds, approved replacements, approved reprints, cancellations where available, or other transactions, to create, maintain and otherwise manage your account, to arrange for production and shipping, to handle approved order issue resolutions and any returns required by applicable law, to enable you to post reviews if review features are available, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

·       Because our products are printed to order, we may also use personal information to coordinate print-on-demand production, packing, shipping, approved reprints, approved replacements, approved refunds, order issue reviews, and cancellations where available under our policies.

·       Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, and to show you online advertisements for products or services on the Services or other websites, where applicable.

·       Email Marketing. If you sign up for our email list, opt in at checkout, or otherwise consent where required, we may use your email address to send you marketing emails about Indoor Feral Club products, launches, promotions, discounts, restocks, store updates, and related content. We may also use email marketing tools to understand whether emails were delivered, opened, or clicked, and to improve the relevance and performance of our marketing communications. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us at support@indoorferalclub.com. If you unsubscribe from marketing emails, we may still send you non-marketing messages, such as order confirmations, shipping updates, customer support replies, policy notices, refund or replacement communications, and other transactional messages related to your order or account.

·       Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.

·       Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.

·       Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

Legal Bases for Processing

Where applicable data protection laws require us to identify a legal basis for processing personal information, we process personal information under one or more of the following legal bases:

·       Contract. We process personal information when it is necessary to provide the Services, process and fulfill your order, process payment, arrange production and shipping, send order updates, provide customer support, review order issue claims, and handle approved refunds, replacements, reprints, or cancellations where available.

·       Legal obligation. We process personal information when necessary to comply with legal, tax, accounting, consumer protection, recordkeeping, payment, fraud prevention, and regulatory obligations.

·       Legitimate interests. We process personal information when necessary for our legitimate business interests, including operating and improving our store, protecting our rights, preventing fraud and abuse, securing our website, responding to customer inquiries, maintaining business records, resolving disputes, enforcing our policies, and understanding how customers interact with our store.

·       Consent. We process personal information based on consent where required, including for certain email marketing, non-essential cookies, targeted advertising, or similar tracking technologies. Where processing is based on consent, you may withdraw your consent at any time.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

·       With Shopify, vendors and other third parties who perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, fraud prevention, print-on-demand production, fulfillment, shipping, email marketing, and advertising services;

·       With print-on-demand production and fulfillment partners that help print, pack, prepare, and ship your order;

·       With shipping carriers and logistics providers that help deliver your order and provide tracking information;

·       With business and marketing partners to provide marketing services and advertise to you. For example, we may use Shopify and other services to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices.

·       We do not sell personal information for money. If we use advertising cookies, pixels, or similar technologies, some privacy laws may treat this as “sharing” personal information for targeted advertising. Where required, you may have the right to opt out of this activity.

·       When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.

·       With our affiliates or otherwise within our corporate group, if applicable;

·       In connection with a business transaction such as a merger, acquisition, financing, reorganization, or bankruptcy, to comply with any applicable legal obligations, including to respond to subpoenas, search warrants and similar requests, to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you.

In addition, to help protect, grow, and improve our business, we may use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to operate the website, remember preferences, keep the cart and checkout working, analyze website traffic, measure marketing performance, prevent fraud, improve the customer experience, and show relevant ads if advertising tools are enabled.

For more information about cookies used in connection with Shopify-powered stores, you can review Shopify’s cookie information.

Some cookies are necessary for the website to function. Others may be used for analytics, marketing, personalization, or advertising.

You can manage cookies through your browser settings. If available on our website, you can also manage cookie preferences through our cookie banner or privacy settings. If you disable certain cookies, some parts of the website may not work properly.

Where required, our website may recognize legally required opt-out preference signals, such as Global Privacy Control, for the browser or device associated with the signal. Other “Do Not Track” signals may not be recognized unless required by law.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party.

Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Product Reviews and User-Generated Content

If product reviews, comments, social media features, or other user-generated content features are available on the Services, any information you choose to submit to public areas of the Services may be visible to others. We are not responsible for the privacy or security of information that you choose to make publicly available.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age, as those terms are defined in applicable law.

 

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

For example, we may retain order records, transaction records, customer support communications, shipping information, refund or replacement records, and order issue claim information as needed to:

- fulfill orders and provide customer support;

- process approved refunds, replacements, reprints, or other order issue resolutions;

- keep tax, accounting, and business records;

- prevent fraud, chargebacks, abuse, and unauthorized activity;

- resolve disputes and enforce our policies;

- comply with legal, regulatory, payment processing, tax, accounting, and reporting obligations.

Marketing contact information is generally retained until you unsubscribe, withdraw consent where applicable, or ask us to delete it, unless we need to keep limited information to honor your opt-out or comply with legal obligations.

We may retain certain information for a longer period where necessary to comply with law, protect our rights, resolve disputes, prevent fraud, or maintain accurate business records.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

·       Right to Access / Know. You may have a right to request access to personal information that we hold about you.

·       Right to Delete. You may have a right to request that we delete personal information we maintain about you.

·       Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

·       Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

·       Objection and Restriction. Where applicable, you may have the right to object to or request that we restrict certain processing of your personal information.

·       Withdrawal of Consent. Where we rely on consent to process your personal information, you may have the right to withdraw this consent. If you withdraw consent, this will not affect the lawfulness of processing based on consent before withdrawal.

·       Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made. To make a privacy request, contact us at support@indoorferalclub.com

US State Privacy Rights

If applicable privacy laws in your state give you additional rights, we will honor those rights as required by law. Depending on your location and whether those laws apply to our business, you may have rights to access, delete, correct, or opt out of certain uses of personal information, including certain targeted advertising or “sharing” of personal information.

To opt out of the sale or sharing of your personal information or the use of your personal information for targeted advertising, please visit our Your Privacy Choices page.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we may require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below or lodge your complaint with a competent data protection authority or regulator.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

Because we use Shopify, payment providers, print-on-demand fulfillment partners, shipping carriers, analytics tools, advertising tools, email marketing tools, and other service providers, your personal information may be processed in the United States, Canada, the European Economic Area, and other locations where our service providers operate.

If we transfer your personal information out of the European Economic Area or the United Kingdom, where applicable, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, equivalent UK transfer mechanisms, or another transfer mechanism recognized by applicable law, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@indoorferalclub.com