Refund policy

Last updated: June 25, 2026

Thank you for shopping with Indoor Feral Club.

Every shirt is printed to order after your purchase is placed. That means your item is made specifically for you, not pulled from a pre-printed warehouse shelf.

Because of this made-to-order process, we do not accept standard returns, exchanges, size swaps, or change-of-mind returns unless required by applicable law.

Please read this policy carefully before placing your order.

1. Made-to-Order Products

Our products are printed after your order is placed. We do not keep pre-printed inventory.

Because each shirt is made specifically for the order placed, we cannot accept returns, refunds, or exchanges for:

·       ordering the wrong size;

·       choosing the wrong color;

·       entering the wrong shipping address;

·       deciding you no longer want the item;

·       not liking the fit after ordering;

·       minor color differences caused by screen settings, lighting, garment dye variations, or the printing process;

·       minor print placement variations that are normal in print-on-demand production;

·       carrier delays outside our control.

Carrier delays alone do not qualify for a refund, but confirmed lost-in-transit packages may be eligible for a replacement or refund under this policy. Please check the size guide carefully before ordering. Measuring a shirt you already like is usually the safest move.

2. 30-Day Order Issue Guarantee

If something is genuinely wrong with your order, we’ll make it right.

Our 30-Day Order Issue Guarantee covers eligible orders that arrive:

·       damaged;

·       misprinted;

·       defective;

·       incorrect;

·       or confirmed lost in transit.

To report an issue, email us at support@indoorferalclub.com within 30 days of delivery with:

·       your order number;

·       the email address used at checkout;

·       a clear description of the issue;

·       clear photos of the item, packaging, tag, and the damaged, misprinted, defective, or incorrect area, if applicable.

If the issue is approved, we will offer a reasonable resolution, which may include a reprint, refund, or another solution we agree on.

In most cases, you do not need to return the damaged or defective item unless we specifically ask you to.

3. Damaged, Misprinted, Defective, or Incorrect items

If your item arrives damaged, misprinted, defective, or incorrect, contact us within 30 days of delivery.

Please place the item on a flat surface and take clear photos showing:

·       the full shirt;

·       the specific issue;

·       the product tag if possible;

·       the packaging if it was damaged during transit.

We cannot review quality claims without clear photos.

4. Lost Packages

For packages that appear to be lost in transit, please first:

·       check the tracking information;

·       confirm that your shipping address is correct;

·       check with neighbors, roommates, family members, coworkers, building staff, or your mailroom;

·       contact your local post office or carrier.

If the carrier confirms that the package is lost in transit, or if tracking has stopped updating for an unusual amount of time, contact us at support@indoorferalclub.com within 30 days of the estimated delivery date.

If the claim is approved, we may offer a replacement or refund.

Packages marked as delivered to the correct address are not automatically eligible for a replacement or refund. However, we will do our best to help you investigate the issue.

5. Wrong Address Entered by Customer

Please make sure your shipping address is correct before placing your order.

If you entered the wrong address, email us at support@indoorferalclub.com as soon as possible with your order number and the correct address.

If your order has not entered production or shipped yet, we will do our best to update it.

If the order has already entered production or shipped to the wrong address, we may not be able to cancel, change, refund, or replace the order. Additional shipping costs may apply to resend an order if reshipment is possible.

We are not responsible for orders that are lost, delayed, returned, or delivered incorrectly because of an incorrect or incomplete shipping address provided by the customer.

6. Cancellations and Order Changes

Because each shirt is printed to order, we may not be able to cancel or change your order once it goes into production.

If you need to make a change, email us as soon as possible at support@indoorferalclub.com with your order number. We will do our best to help before production begins.

Once production has started, we may not be able to cancel, change, or refund the order.

7. Refunds

If your refund is approved, it will be issued to your original payment method. If approved, we will issue the refund within 10 business days after approval. Please allow time for your bank, card issuer, PayPal, Shop Pay, or payment provider to process and post the refund. Processing times vary by payment provider and financial institution.

Original shipping fees and expedited shipping fees are non-refundable unless the refund is issued because of an approved order issue or unless required by applicable law.

Any applicable taxes on refunded items will be refunded as required by law.

8. U.S. shipping only

We currently ship only to addresses within the United States.

We do not offer international shipping at this time.

If you use a package forwarding service, freight forwarder, mail forwarding address, hotel, temporary address, or third-party shipping service, we are not responsible for loss, damage, delays, customs issues, forwarding errors, or delivery problems that occur after the order is delivered to the address provided at checkout.

This does not limit any rights you may have for damaged, defective, misprinted, or incorrect items under this policy or applicable law.

9. Unauthorized Returns

Please do not send items back without contacting us first.

Items returned without prior approval may not be accepted, refunded, or exchanged.

Because our products are made to order, returning an item to us does not automatically qualify it for a refund.

10. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our practices, operations, products, services, legal requirements, or other business reasons.

The updated version will be posted on this page with a new “Last updated” date.

The Refund Policy that applies to your order is the version in effect at the time your order is placed, unless a later change is required by law or is more favorable to you.

11. Contact us

For refund, replacement, or order issue questions, contact us at: support@indoorferalclub.com

Please include your order number so we can help you faster.